Question 1

What can I expect the nanny/babysitter to do?

Answer

The duties of your employee, whether nanny or babysitter, will be outlined during the hiring process. We will ensure the agreed upon terms will be included in the final nanny agreement so as to avoid confusion between both parties. Nannies are generally responsible for all aspects of care for the children, including preparing meals, tidying their toys and room, doing their laundry, bathing, etc. If additional household duties are expected, the pay rate is likely to be higher. Babysitters will have similar duties, although at a smaller scale, as they work less hours than nannies.

Question 2

How long will it take to find an employee that fits my needs?

Answer

There are many factors that must be taken into account when assessing the timeline, such as location, pay rate, and job requirements to name a few. Keep in mind that the more specific your needs are, the longer it may take to find household help. It is best to think of the qualities you are seeking in two categories: "must have" and "nice to have." This will allow us to find you a candidate that is a good fit within a reasonable amount of time.

Question 3

What are your fees?

Answer

The cost of the Starter plan is $25. The cost of the Select plan is $75 per week of leads. For the Premier plan, the Application Fee ($75) is paid once you have filled out the Family Application. This fee ensures both parties, the client and agency, have been engaged in the process of finding you the help you seek. Please note that the Application Fee is non-refundable.The Referral Fee ranges for the Premier option are listed here and are due once the client has decided to hire a candidate introduced by NannyJi. The Referral Fee ensures the 30 day replacement guarantee. It must be paid prior to the employee starting their first day of work. The range of the Referral Fee will be shared initially and the exact amount will be assessed following placement; the fee may vary based on how specific the needs of the client are, location, changing requirements, etc.

Question 4

I've filled out a Family Application, when can I expect a response?

Answer

We will be in touch with you within two business days to further discuss your needs and kick off the search.

Question 5

What can you tell me about paying taxes for household help?

Answer

While NannyJi does not advise clients on tax matters and is not responsible for ensuring taxes are paid through these referrals, we can offer general information that can be beneficial to you.

Question 6

Is an agency referral the only service you provide?

Answer

Currently, we only offer the Select and Premier options. However we are working on additional features to connect domestic workers with families and expanding our areas of service--stay tuned!

Question 7

What is your process?

Answer

A detailed outline of our process for our Starter, Select and Premium plans is outlined here. If you have further questions, please contact us.

Question 8

Do you guarantee that you will find me the help I'm seeking?

Answer

Unfortunately, we cannot realistically provide this guarantee due to the nature of this business. However, we can assure you that we will try our absolute best to place a domestic worker that meets your needs. Since we do not collect the final referral fee unless you decide to hire someone we have referred, it is in our best interest to fill jobs in as timely a manner as possible.

Question 9

I'm a nanny/housekeeper/cook, do I have to pay a fee to apply or be placed with a family?

Answer

No. At NannyJi we never collect any fees from nannies or other domestic workers. We also do not take a portion of your salary. Once you have been hired, you are the direct employee of the family.

Question 10

How much do your nannies get paid?

Answer

This really depends on the job requirements. Aspects such as duties, hours worked, location, special skills required, and benefits offered are all taken into consideration. We always start the process asking clients the rate they are offering and then provide our input and guidance on whether or not it is fair compensation for the position. Our approval of your application is dependent on compensation based on market rates. We try our best to work with everyone to ensure that all parties will be content, which helps to maintain long term employer-employee relationships.

Question 11

Do you guarantee that employees hired through your service will remain at the position long term?

Answer

Nannies and all domestic workers--like all other employees in today's workforce--are at-will employees and are free to leave a position at any point, therefore we cannot provide any such guarantees. However, we do have practices in place to establish a good fit, ensure the workers feel well-compensated and make sure all aspects of the job have been discussed with a contract in place, which sets the stage for long term employment. Additionally, we have a 30 day replacement guarantee with the Premier plan, which ensures that we will find you another employee at no additional cost should something unexpected occur. Furthermore, any domestic workers that have proven to be unprofessional will be removed from our network and will not be referred by NannyJi.

Question 12

Are you still operating during the pandemic? How has covid changed the hiring process?

Answer

We are still operating during covid. The pandemic has certainly changed the landscape of hiring domestic workers. Families and workers alike are more open to live-in situations to avoid exposure. Additionally, many are avoiding public transportation and choosing to either drive, get picked up/dropped off or take car services into work. Many families have also started to cover the cost of covid tests for any employees they are considering for employment, whether it's prior to their trials or start date.

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